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Product & Service Specification

Define the outcome for the customer and how the offering will operate after delivery. Make scope, exclusions, quality conditions and verification methods specific enough for the delivery team to act on.

Product & Service Specification

Target customers: —
Usage context: —
Product / service: —

Customer problem & value offered

Problem to solve: —
Value offered: —

Scope & exclusions

Included scope: —
Excluded scope: —

Offering & requirements

Feature / service	Why it is needed	Priority	Acceptance criteria	Verification method	Owner
—	—	—	—	—	—

Customer journey & delivery model

User journey: —
Pricing approach: —
Delivery & operating model: —

Quality requirements & outcomes

Quality & safety requirements: —
Outcome metrics: —

Delivery plan

Research / production task	Deliverable	Owner	Due date	Status
—	—	—	—	—

Open questions

Open questions: —